1. Products
The store shows the binding price and billing terms before you confirm payment. Prices can differ by region and currency. These are the product types offered where purchasing is enabled:
| Product | Benefit |
|---|---|
| No Ads Forever | One-time, non-consumable purchase. Removes forced app-open and between-level interstitial ads. Does not add hearts or free hints. Voluntary rewarded ads remain available. |
| Premium Account | Monthly auto-renewable subscription. While active: no forced ads, 5 hearts instead of 3, one free hint per level attempt, and resuming unfinished online levels. After losing and restarting, the free hint resets; restarting an active attempt does not reset it. Additional hints cost coins. |
| 100 / 250 / 1000 / 5000 gold coins | Consumable packs for hints and extra hearts at the cost shown in the game. Used coins are not refilled by Restore Purchases. Buying coins does not change plant rarity odds. |
2. Renewal, cancellation and restoration
Cancel Premium renewal in the same store account used to subscribe. Uninstalling Dripdoku or deleting the game account does not cancel renewal. Cancellation normally stops the next renewal while benefits continue until the verified paid period ends, unless the store grants a refund or revokes the entitlement. Follow the store’s displayed cancellation deadlines.
Use Restore Purchases in the in-game shop with the original store account and the same linked Dripdoku account to restore eligible benefits. A restored subscription must still be active. An existing coin balance comes from your saved game account, not a new grant of already consumed products. Deleting an account does not automatically transfer its purchases to a new account; ask support before deletion if you need help with remaining benefits.
3. Requesting a refund
For an Apple-billed purchase, use reportaproblem.apple.com, select Request a refund, choose the reason and purchase, and submit the request. Apple assesses eligibility under its policies and applicable law.
For a Google Play purchase, use Google Play’s refund process. Google’s published guidance distinguishes requests within 48 hours from later requests, for which developer support may be appropriate. Eligibility depends on the purchase, region, circumstances and applicable law; a refund is not guaranteed or automatically refused merely because the item is digital.
For missing or duplicate purchases, incorrect delivery or a dispute about Dripdoku’s records, contact our support with the store, order reference, date and player ID if available. Do not send passwords, full card details or authentication tokens. Refund timing and the payment method used for repayment are controlled by the applicable store/payment process.
4. Statutory consumer rights
Store procedures do not replace mandatory consumer rights. Where applicable, you may have withdrawal rights and remedies for digital content or services that are not supplied or do not conform to the contract, such as correction, a price reduction or termination.
For EU/EEA distance contracts, a 14-day withdrawal period generally applies subject to legal exceptions. Immediate supply of paid digital content may end that right only if all legal conditions are met, including prior express consent, acknowledgement of the loss of the right and required confirmation. Simply opening the game or using an item is not a blanket waiver of your rights.
5. What happens after a refund
Verified refunds, chargebacks and revocations can remove the corresponding benefit or the coins attributable to the refunded portion. If those coins have already been spent, Dripdoku records an outstanding in-game adjustment; later coin credits first settle it before becoming spendable. This is not a demand for a cash payment. Corrections remain subject to mandatory consumer law and can be challenged through support.
A refunded Premium entitlement may end before the original expiry date. A separate, valid permanent No Ads purchase continues to block forced ads even after Premium expires. If the store reverses a refund, the corresponding benefits or balance adjustment are reconciled from the verified store information. A legitimate refund request does not itself result in a penalty.
6. Purchase-use reports and store decisions
We may provide factual delivery/use records to support a store’s refund review and may recommend declining a request where the evidence supports that position. Sending purchase-use data to Apple requires the separate optional consent in Privacy. The store makes the final decision. Ask support if you believe the information is wrong; this policy does not promise that every request will be rejected or approved.